FAQ

Frequently asked questions

Q: What is your Minimum Order Quantity (MOQ)?
A: For international customers, our MOQ starts at 500g for sample delivery to help you evaluate our product quality. Long-term customers are eligible for free samples as part of our loyalty program.

Q: How do you ensure the quality of your products?
A: Quality is our top priority. To ensure product excellence:
We strictly adhere to international quality standards during production.
Third-party inspections, such as CIQ, SGS, or equivalent, can be arranged upon request.
All products are tested in-house for consistency and compliance before shipment.
Our reputation in the industry is built on delivering high-quality products that meet and exceed customer expectations.

Q: What is your typical delivery time?
A: Our standard delivery time is 21 days after order confirmation. For urgent requirements, expedited delivery can be arranged depending on product availability and logistics schedules.

Q: What payment terms do you offer?
A: To accommodate the diverse needs of international buyers, we offer the following payment terms:
T/T (Telegraphic Transfer):
100% upfront payment.
Partial upfront payment with balance payable against a copy of the Bill of Lading (B/L).
L/C (Letter of Credit):
L/C at sight.
L/C with 60, 90, or 120-day terms.
OA (Open Account):
Open account with 30, 60, or 90-day terms for established and trusted clients.
For customized payment arrangements, feel free to contact our sales team.

Q: Can you handle international shipping and documentation?
A: Yes, we specialize in international trade and provide comprehensive shipping solutions, including:
Handling export documentation, such as Certificates of Origin, MSDS, COA, and customs declarations.
Ensuring compliance with destination country regulations.
Partnering with reliable logistics providers for on-time delivery to ports or warehouses worldwide.

Q: What certifications do your products have?
A: Our products comply with global quality standards. Depending on the product, certifications such as REACH, ISO, SGS, or ROHS can be provided to meet specific market requirements.

Q: Do you provide technical support or customization?
A: Absolutely. Our team of experts is available to assist with:
Tailoring product specifications to meet your unique application needs.
Offering technical advice for optimal product performance.
Collaborating on R&D projects for specialized formulations.